Last Updated: March 31, 2023
Click on one of the links below to jump to the listed section:
- Information We Obtain
- How We Use the Information We Obtain
- Information We Share
- Your Rights and Choices
- How We Protect Personal Information
- Data Retention
- Data Transfers
- Children’s Privacy
- Links to Third-Party Services and Features
- How to Contact Us
Information We Obtain
We obtain personal information about you in various ways, such as when you visit our website (the “Service”). We also may obtain personal information about you offline, such as when you call, email, mail or fax us. The types of personal information we may obtain include:
- Contact information, such as name, title, company, telephone number and postal and email address;
- Payment information, including name, billing and delivery address, and payment card details;
- Professional or employment-related information you submit in connection with a job opportunity; and
- Other information you choose to provide, such as through emails or other communications, surveys, registrations and sign-up forms.
Where we need to collect personal information by law, or under the terms of a contract we have with you, and you choose not to provide that information when requested, we may not be able to provide you with our Service.
Information We Obtain by Automated Means
When you use our Service or open our emails, we may obtain certain information by automated means, such as cookies, pixel tags, server or device logs and other technologies. A “cookie” is a text file that websites send to a visitor’s device to uniquely identify the visitor’s browser or to store information or settings in the browser. A “pixel tag” (also known as a web beacon), which is a type of technology that is often used in combination with cookies, is placed on a website or within an email to track certain activity, such as views of a website or when an email is opened. These technologies help us (1) remember your information so you do not have to re-enter it; (2) track and understand how you use and interact with the Service; (3) tailor the Service around your preferences; (4) measure the usability of the Service and the effectiveness of our communications; (5) authenticate your identity, protect against fraud and provide our products and services; and (6) otherwise manage and enhance our products and services, and help ensure they are working properly.
We may use these automated technologies on the Service to collect information about your device, browsing actions, and usage patterns. We obtain information about your device and web browser in this manner such as your device IP address, general location information, unique device identifiers, device type and model, device characteristics and settings, browser settings and characteristics, operating system type and version, time zone setting and location, language and country preferences, battery and signal strength, usage statistics, referring emails and web addresses, and other application details. We also may obtain information about your interactions with our Service, such as pages visited (including the webpages you visited before interacting with our Service), links clicked, features used, dates and times of usage, session information, and other information about your use of our Service.
Your browser may tell you how to be notified about certain types of automated collection technologies and how to restrict or disable them. Please note, however, that without these technologies, you may not be able to use all of the features of the Service. For mobile devices, you can manage how your device and browser share certain device data by adjusting the privacy and security settings on your mobile device.
The following external links will explain how to manage cookies for the most common browsers:
Our Service is not designed to respond to “do not track” signals from browsers.
How We Use the Information We Obtain
We may use the personal information we obtain to perform our contract with you, or to take steps to form a contract with you, such as to:
- Provide our products and services; and
- Manage our relationship with you.
We also use your personal information to pursue our legitimate interests in managing our customer relationships, securing and managing our Service, and running our business and recruitment process efficiently. For example, we process your personal information to:
- Communicate with you, respond to inquiries and offer customer support;
- Investigate and manage complaints;
- Personalize your experience with our products and services;
- Advertise and market our products and services;
- Operate, evaluate and improve our business (including developing new products and services; improving and analyzing our products and services; managing our communications; and performing accounting, auditing and other internal functions);
- Manage career opportunities with us, including for recruitment purposes, candidate screening and evaluation, and employee onboarding;
- Maintain and enhance the safety and security of our Service, prevent misuse and troubleshoot technical issues;
- Protect against fraud and other criminal activity, claims and other liabilities;
- Exercise our rights and remedies and defend against legal claims;
- Respond to regulatory or law enforcement requests; and
We also may use the information to comply with a legal or regulatory obligation we are subject to, or in other ways for which we provide specific notice at the time of collection.
Information We Share
We may share the information we obtain about you with our affiliated companies. We also may share the information we obtain about you with third-party vendors and other entities to perform services on our behalf, such as consultants, auditors, attorneys, technology and communications providers, and others. We may share your personal information with social media platforms if you use those services to connect with us.
We may disclose personal information (1) if we are required to do so by law or legal process, such as a court order or subpoena; (2) in response to requests by government agencies, such as law enforcement authorities; (3) to establish, exercise or defend our legal rights; (4) when we believe disclosure is necessary or appropriate to prevent physical or other harm or financial loss; (5) in connection with an investigation of suspected or actual illegal activity; (6) where you apply for a job, with your references who you have provided to us in connection with your application; or (7) otherwise with your consent or as directed by your representative.
In addition, we reserve the right to transfer to relevant third parties the personal information we have about you in the event of a potential or actual sale or transfer of all or a portion of our business or assets (including in the event of a merger, acquisition, joint venture, reorganization, divestiture, dissolution, or liquidation), or other business transaction.
Your Rights and Choices
Subject to applicable law, you may have the right to (1) request access to the personal information we maintain about you; (2) request that we update, correct, amend or delete your personal information; (3) request us to restrict the processing of your personal information in some circumstances; (4) request us, at any time, to stop processing your personal information, and we will do so under appropriate circumstances; and (5) receive, in a structured, commonly used and machine-readable format, certain of your personal information that you have provided to us and/or ask us to transmit your personal information to another company under certain circumstances. Where we rely on your consent to process your personal information, you have the right to withdraw that consent at any time.
How We Protect Personal Information
We maintain administrative, technical and physical safeguards designed to protect personal information against accidental, unlawful or unauthorized access, destruction, loss, alteration, disclosure or use.
You may ask for a copy of these safeguards by contacting us using the contact details provided below.
Links to Third-Party Services and Features
For your convenience and information, the Service may provide links to other online services (such as websites or social media platforms), and may include third-party features such as apps, tools, widgets and plug-ins. These online services and third-party features may operate independently from us. The privacy practices of the relevant third parties, including details on the information they may collect about you, are subject to the privacy statements of these parties, which we strongly suggest you review. To the extent any linked online services or third-party features are not owned or controlled by Dril-Quip, we are not responsible for these third parties’ information practices.
How to Contact Us